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| 1. Buy 3 get 1 Free & Free Shipping offer: |
FREE SHIPPING:
USA Only.
Orders will be shipped with USPS 1ST Class mail and can take between 7-12 to arrive.
BUY 3 GET 1 FREE OFFER: ( NO LIMIT )
AT THIS TIME OUR ENTIRE INVENTORY QUALIFIES FOR THIS PROMOTION.
HOW TO ORDER THE FREE ITEMS:
Just add the qualifying items to your shopping cart and the computer will automatically calculate the free items and show you your savings.
The Free Items will be the items of equal or lesser value of the lowest price items in your cart. The cart will tell you how many items you got free and also the savings. The savings will be reflected as a dollar discount on your sales receipt that you will receive with your order.
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| 2. CAN WE PICK UP OUR ORDER? DO YOU HAVE WILL CALL? |
Yes you can and yes we do.
If you would like to pick up your order from our warehouse please select free shipping upon checkout and then indicate the date you would like to pick up your order in the special instructions box and proceed with checkout.
We will pack and hold your order.
Please note our times for WILL CALL are as follows:
Monday - Friday: 9am - 2pm Pacific Standard Time.
The address for WILL CALL is:
Buyyourties.com
15801 Rockfield Blve
Suite: K
Irvine, CA 92618 |
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| 3. Coupons - Why does my coupon code not work? |
We only accept legitimate coupons issued by Buyyourties.com.
Make sure you have entered the coupon code exactly as shown and then click the apply coupon button.
If the coupon still does not work make sure it is a legitimate coupon issued by BuyYourTies.com.
You can verify this by calling our toll-free number above.
Unfortunately while coupon sharing web-sites such as retailmenot and tjoos are good places to find coupons some coupons posted are not authentic and will not be honored by buyyourties.com.
If a coupon code is rejected by our shopping cart then it means it was not issued by us and we will not honor it.
If a coupon looks too good to be true it usually is.
FAKE COUPONS WILL NOT BE HONORED. |
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| 4. Do I have to provide my e-mail address? |
No you don't need to give us your e-mail address.
By providing your e-mail address we will be able to send you shipping information as well as informing you of any special circumstances regarding your order.
Also by giving us your e-mail address you are opting in to receive promotional e-mails. You can unsubscribe from promotional e-mails at any time by simply clicking the unsubscribe link.
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| 5. Do you charge sales tax? |
As we are a California based company we are required by law to only charge sales tax for orders shipped to California.
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| 6. Do you offer discounts for large groups? |
Yes, we do.
Besides our everyday day promotion of buy 3 get 1 free if you are ordering a large number of items for your school, band, business or for any other occassion we will work with you to meet your budget.
Please call our toll free number and someone will be glad to work with you and find the right product at the price that fits your budget. |
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| 7. How do I delete or edit an item in my shopping cart or at checkout? |
In the Shopping Cart: click in the box next to the item you want to delete. Then click update and the item will be removed.
At the Checkout Page: click the RED X to the right of the item you want to delete.
To update the Quantity: change the quantity in Qty. box next to te item and click Update.
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| 8. I need my order tomorrow. Is that possible? |
Yes. You will need to select FEDEX OVERNIGHT upon checkout.
This service starts at $28.00.
The upside to this is that you WILL have your order the next day.
Fedex Orders need to be placed by 2pm P.S.T latest. |
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| 9. PayPal Express Checkout - IMPORTANT INFORMATION! |
PAYPAL EXPRESS USERS PLEASE READ IS SHIPPING TO AN ADDRESS OTHER THAN YOUR DEFAULT PAYPAL ADDRESS - WE HAVE NOTICED SOME GLITCHES AND WANT TO MAKE SURE THE ORDER IS SHIPPED TO THE CORRECT ADDRESS.
If you are using Paypal express checkout and want to ship to a different an address other than the address in your Paypal account you need to do the following:
In your Paypal account set up the person and their address who you want to ship to and then make sure that person is selected before you continue.
If you don't Paypal will automatically override any shipping information you entered in the checkout page with the default information in your PayPal account.
Once you have selected the persons name who you want to ship to click continue and complete checking out.
FOR EXTRA CLARIFICATION WE SUGGEST YOU EMAIL US YOUR NAME AND ORDER NUMBER RIGHT AWAY WITH THE ADDRESS YOU WANT THE ORDER SHIPPED TO SO WE CAN VERIFY IT ON OUR END THAT PAYPAL SENT IT IN CORRECTLY. |
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| 10. What shipping methods do you offer and what are your rates? |
We offer many types of shipping ranging from:
Free Shipping (7-12 day). $0.00 - Free
Expidited ( 4-6 day) - Starting at $6.50
FEDEX Overnight - Starting at $28.00
FEDEX 2nd day - Starting at $20.00
FEDEX 3rd day - Starting at $18.00
Canada & International - Starting at $5.00
Free Shipping:
Shipped via U.S.P.S - Please provide a valid U.S.P.S. delivery address.
When your order ships an email will be sent to you. .
Paid Shipping:
Shipped via U.S.P.S - Please provide a valid U.S.P.S. delivery address.
When your order ships an email will be sent to you.
Rates vary depending upon the method you select and number of products you order
All rates will be posted in the shopping cart |
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| 11. Who is Responsible for Duties and Taxes on orders? |
The CUSTOMER is responsible for all duties and taxes on orders placed with buyyourties.com
Customers returning orders from other countries are responsible for paying the duties and taxes. ( DO NOT CHARGE THESE TO THE RECIPIENT )
If orders from international customers including Canada are returned and the customer charges the duties and taxes to buyyourties.com we will refund the cost of the items and subtract the duties and taxes from the total refund. |
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| 12. FEDEX FEDEX FEDEX - IMPORTANT RULES ** READ CAREFULLY!!!! |
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WE ARE CLOSED WEEKENDS AND ANY ORDERS RECEIVED AFTER 1PM ON FRIDAYS WILL BE SHIPPED BY FEDEX ON MONDAY.
WE SHIP WITH FEDEX HOWEVER IN THE CASE OF SOME ORDERS WE US U.P.S.
BUYYOURTIES.COM RESERVES THE RIGHT TO SELECT THE CARRIER BEST SUITED TO DELIVER THE ORDER IN QUESTION.
FEDEX / UPS ORDERS:
Fedex & UPS do NOT deliver to P.O. Boxes.
Fedex orders received after 1 pm Pacific Standard Time will be shipped the next business day ( We do not consider Saturday a business day as it is outside of our regular business hours.)
Please keep this in mind when selecting your shipping method.
We do not offer Fedex / UPS Saturday delivery. Therefore the first business day for delivery after 1PM Thursday will be Monday.
FEDEX CHOICES IF ITEM IS NEEDED FOR THE WEEKEND:
If you order after 1pm on Monday and need your order Saturday you need to Select Fedex Third Day.
If you order after 1pm on Tuesday and need your order Saturday you need to Select Fedex Second Day.
If you order after 1pm on Wednesday and need your order Saturday you need to Select Fedex Overnight.
If you order anytime after 1pm on Thursday and need your order Saturday you we do not offer that option.
YOU WILL NOT GET YOUR ORDER BY SATURDAY.
Customers who make the error by not following these Fedex delivery guidelines will not be refunded for shipping but can return the item at their own expense for a full refund within 30 days no question asked.
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| 13. Do you ship to Canada and other Countries ? |
Yes we do.
We ship using the United States Postal Service and Fedex.
Standard Shipping is via the United States Postal Service.The first item is shipped for $5.00 and each additional item will add $0.50 to the shipping charge.
This shipping takes 10-12 business days. In some cases it may take up to 21 business days or longer. The reason is once we ship the order it goes through the other countries customs and into the hands of their postal service. We have no control over how long the customs takes to release it to the postal service.
If you need the order sooner:
We also offer FEDEX INTERNATIONAL PRIORITY. This method takes 3-4 days however it could also take as quick as 2 days. Once again it all depends on how long customs takes to release the order to Fedex.This service is $28 for the first item and $1.00 is added for each additional item.
The customer is responsible for all duties and taxes owed. |
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| 14. What are your office hours? |
Monday- Friday 8:30am-5pm Pacific Standard Time.
Closed on weekends and bank holidays. |
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| 15. What is your return policy & do I need to call for authorisation to return? |
No you do not need to call.
WE MAKE RETURNING an unwanted item as easy as buying it.
NOTE: If your original order qualified for the buy 3 get 1 free offer - any returns may affect the original amount you were charged. If your order no longer meets the criteria for the buy 3 get 1 free offer the cost of the free item(s) WILL BE DEDUCTED FROM THE REFUND.
We offer a 30 day money back guarantee. All items must be returned in unused condition. Orders must be sent back to the address on the sales receipt together with either a copy of the sales receipt or a note with the name of the original purchaser of the item.
We will refund the credit card used to pay for the item as soon as we receive it and send you an e-mail. |
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| 16. Do you have a re-stocking fee? |
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| 17. Can I get Free Shipping to Canada or International? |
| No. The Free Shipping option is for U.S.A only |
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| 18. How long will it take to receive my refund? |
| We refund all items as soon as we receive them. As lond as the items are returned as new we will refund you right away. You will be e-mailed a credit memo. It takes 2-3 business days for the refund to post to your credit card. |
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| 19. Will I get an order confirmation? |
| Yes, you will recive an order confirmation as soon as you submit your order. |
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| 20. Will I receive shipping confirmation and tracking? |
Orders with Fedex and Priority shipping will receive an e-mail with tracking information.
Orders with free shipping WILL NOT receive tracking information. |
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| 21. Can I pay with a check or money order? |
No, we only accept credit cards.
For security resons we have stopped accepting any form of payment other than a major credit card issued.
We reserve the right to refuse orders paid with credit cards issued by foreign banks if the credit card holders information cannot be verified.
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| 22. Do you have catalogs? |
| Sorry we do not. Our website is our only form of catalog. |
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| 23. Do you send out swatches of your fabric? |
Unfortunately we do not. You would need to order the item. You do have 30 days to return it if it is does not work for you. |
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| 24. Do you have a will call? |
| We do not. We only ship online order. |
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| 25. How do I know my information is secure? |
Our servers are protected by COMODO.
The website and server are secured by a high-grade 256-bit SSL
Certificate that encrypts ( scrambles ) your information.
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