Frequently Asked Questions

General Information

FREE SHIPPING:

USA Only.
Orders will be shipped with USPS 1ST Class mail and can take between 7-12 to arrive.

Exchanged items and or orders may be subject to an shipping charge. Please call for further information.

BUY 3 GET 1 FREE OFFER: ( NO LIMIT )

NOTE: THIS OFFER APPLIES TO ONLINE ORDERS ONLY. ALL FREE ITEMS ARE AUTOMATICALLY DISCOUNTED UPON CHECKOUT IN THE SHOPPING CART

Example: Add 4 to your cart & you will pay for 3 ( 1 will be free )...add 8 to your cart & you will pay for 6 ( 2 will be free ) and so on.....

AT THIS TIME OUR ENTIRE INVENTORY QUALIFIES FOR THIS PROMOTION.

HOW TO ORDER THE FREE ITEMS:

Just add the qualifying items to your shopping cart and the computer will automatically calculate the free items and show you your savings.

The Free Items will be the items of equal or lesser value of the lowest price items in your cart. The cart will tell you how many items you got free and also the savings. The savings will be reflected as a dollar discount on your sales receipt that you will receive with your order.
We only accept legitimate coupons issued by Buyyourties.com.

Make sure you have entered the coupon code exactly as shown and then click the apply coupon button.

If the coupon still does not work make sure it is a legitimate coupon issued by BuyYourTies.com.

You can verify this by calling our toll-free number above.

Unfortunately while coupon sharing web-sites such as retailmenot and tjoos are good places to find coupons some coupons posted are not authentic and will not be honored by buyyourties.com.

If a coupon code is rejected by our shopping cart then it means it was not issued by us and we will not honor it.

If a coupon looks too good to be true it usually is. Fake coupons will not be honored.

We only require your e-mail address when placing an order on our website to send you an order confirmation, order updates, and shipping information when your order ships.

You also have the option of opting-in to receive promotional e-mails. You can unsubscribe from promotional e-mails at any time by simply clicking the unsubscribe link on your account page or in the e-mail.

As we are a California based company we are required by law to charge sales tax only for orders shipped to California.

Yes, we do.

Besides our everyday day promotion of buy 3 get 1 free, if you are ordering a large number of items for your school, band, business or for any other occasion we will work with you to meet your budget.

Please call our toll free number and someone will be glad to work with you and find the right product at the price that fits your budget.

In the shopping cart and during checkout:  Click the X icon next to the item you wish to remove from your cart.

To update the product quantity: change the quantity in Qty. box next to the item and click Update.

Monday- Friday 8:30am-5pm Pacific Standard Time.
Closed on weekends and bank holidays.

Yes, you will receive an order confirmation as soon as you submit your order.

No, we only accept credit cards.

For security reasons we have stopped accepting any form of payment other than a major credit card issued.

We reserve the right to refuse orders paid with credit cards issued by foreign banks if the credit card holders information cannot be verified.

Sorry we do not. Our website is our only form of catalog.

Unfortunately we do not. You would need to order the item. You do have 30 days to return it if it is does not work for you.

The website and server are secured by a high-grade 256-bit SSL Certificate that encrypts ( scrambles ) your information. We do not store credit card information.

Shipping and Delivery

Yes you can and yes we do.

If you would like to pick up your order from our warehouse please select free shipping upon checkout and then indicate the date you would like to pick up your order in the special instructions box and proceed with checkout.

We will pack and hold your order.

Please note our times for WILL CALL are as follows:
Monday - Friday: 9am - 2pm Pacific Standard Time.

The address for WILL CALL is:

Buyyourties.com
15801 Rockfield Blve
Suite: K
Irvine, CA 92618

INTERNATIONAL ORDERS - SHIPPING AND TERMS:

International shipping rates will vary depending on the shipping location. These are only estimates.Standard international shipments only receive a shipping confirmation number. This is NOT A TRACKING NUMBER. When the package leaves us customs there is no tracking once in the hands of a foreign customs and postal service.

Fedex International shipments will receive a tracking number.( If the fedex rate is significantly more than the estimate on the checkout page we will inform the customer via email and the customer can accept the additional shipping charge or cancel the order.)


IMPORTANT

Due to the increase in International mail theft and credit card fraud Buyyourties reserves the right to cancel and refund any order to any country for any reason whatsoever.

If the destination country is not listed on the drop down menu on the checkout page that means we are no longer shipping to that country.

If we will not ship an order the customer will be notified via e-mail the reason and if an alternative method of shipping is available such as ( Fedex or Courier ) and the cost of the shipping.

The customer may accept the alternative method and authorize us to charge the additional shipping or cancel the order and get refunded.If a customer agrees to the alternative method of shipping Buyyourties.com is not responsible for loss or theft and will not be refunded.

If we do not get a response within 48 hours we will automatically cancel and refund the order.The customer is responsible for all duties and taxes owed.

Yes. You will need to choose the overnight shipping option during checkout. Overnight orders must be placed by 2PM PST in order to be shipped out same-day.

NOTE: We advertise FEDEX SHIPPING but on some orders depending on location and time the order is placed we reserve the right to use U.P.S
if FEDEX has already been shipped on that day.

We offer many types of shipping ranging from:
Free Shipping (7-12 day). $0.00 - Free
Expedited ( 4-6 day)      - Starting at $6.50
FEDEX Overnight           - Starting at $28.00
FEDEX 2nd day             - Starting at $20.00
FEDEX 3rd day              - Starting at $18.00
Canada & International - Starting at $6.50
Free Shipping:
Shipped via U.S.P.S - Please provide a valid U.S.P.S. delivery address.
When your order ships an email will be sent to you. .

Paid Shipping:
Shipped via U.S.P.S - Please provide a valid U.S.P.S. delivery address.
When your order ships an email will be sent to you.


Rates vary depending upon the method you select and number of products you order
All rates will be posted in the shopping cart

The CUSTOMER is responsible for all duties and taxes on orders placed with buyyourties.com

Customers returning orders from other countries are responsible for paying the duties and taxes. ( DO NOT CHARGE THESE TO THE RECIPIENT )

If orders from international customers including Canada are returned and the customer charges the duties and taxes to buyyourties.com we will refund the cost of the items and subtract the duties and taxes from the total refund.

DISCLAIMER: We are not responsible for any errors or non deliveries that are made by FedEX or UPS. All shipments not delivered within the specified time need to be reported to us. We will research this and in the event FedEX or UPS did not meet their delivery obligation we will refund the customer for the shipping.


WE ARE CLOSED WEEKENDS AND ANY ORDERS RECEIVED AFTER 11AM ON FRIDAYS WILL BE SHIPPED BY FEDEX ON MONDAY.

WE SHIP WITH FEDEX HOWEVER IN THE CASE OF SOME ORDERS WE USE U.P.S.
BUYYOURTIES.COM RESERVES THE RIGHT TO SELECT THE CARRIER BEST SUITED TO DELIVER THE ORDER IN QUESTION.

FEDEX / UPS ORDERS:


Fedex  & UPS do NOT deliver to P.O. Boxes.

Fedex orders received after 11 am Pacific Standard Time will be shipped the next business day ( We do not consider Saturday a business day as it is outside of our regular business hours.)

We do not consider bank holidays a business day.

Please keep this in mind when selecting your shipping method.

We do not offer Fedex / UPS Saturday delivery. Therefore the first business day for delivery after 1PM Thursday will be Monday.

FEDEX CHOICES IF ITEM IS NEEDED FOR THE WEEKEND:

If you order after 1pm on Monday and need your order Saturday you need to Select Fedex Third Day.

If you order after 1pm on Tuesday and need your order Saturday you need to Select Fedex Second Day.

If you order after 1pm on Wednesday and need your order Saturday you need to Select Fedex Overnight.

If you order anytime after 1pm on Thursday and need your order Saturday you we do not offer that option.
YOU WILL NOT GET YOUR ORDER BY SATURDAY.

Customers who make the error by not following these FedEX delivery guidelines will not be refunded for shipping but can return the item at their own expense for a full refund within 30 days no question asked.

No. The Free Shipping option is for U.S.A only

Orders with Fedex and Priority shipping will receive an e-mail with tracking information.

Orders with free shipping WILL NOT receive tracking information.

Returns

Exchanges
We understand that customers may want to exchange items. Free shipping is only given on the inital order and any exchanges
MAY BE SUBJECT TO SHIPPING CHARGES.

The shipping charge will be determined by the state being shipped to, the number of units being shipped and the customers preferred shipping method. 

RETURNS

WE MAKE RETURNING an unwanted item as easy as buying it. 
 
We " DO NOT " pay for return shipping unless the item is defective or the wrong item was sent. Customers are responsible for all return shipping costs.

NOTE: If your original order qualified for the buy 3 get 1 free offer - any returns may affect the original amount you were charged. If your order no longer meets the criteria for the buy 3 get 1 free offer the cost of the free item(s) 

WILL BE DEDUCTED FROM THE REFUND.

 


We offer a 30 day money back guarantee. All items must be returned in unused condition. Orders must be sent back to the address on the sales receipt together with either a copy of the sales receipt or a note with the name of the original purchaser of the item.

We will refund the credit card used to pay for the item as soon as we receive it and send you an e-mail.

We refund all items as soon as we receive them. As lond as the items are returned as new we will refund you right away. You will be e-mailed a credit memo. It takes 2-3 business days for the refund to post to your credit card.

99.9% of the time we  DO NOT have a restocking fee.

HOWEVER

Over the years we have customers have taken advantage of our generous return policy.

Unfortunately because of this effective 3/1/2011 we reserve the right to charge a 15% re-stocking fee in the following cases:

If a customer has a track record of returning to us.

ALL ORDERS returned after 30 days without prior approval will automatically be charged a 15% re-stocking fee.

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